Logistics Specialist At Manapharma
🚚 We're Hiring: Logistics Specialist
📍 Location: Heliopolis, Egypt
🏢 Company: Manapharma
Join Manapharma — a trusted name since 1985 and a leading supplier of high-quality chemical raw materials in Egypt.
We proudly serve the pharmaceutical and personal care industries, offering innovative solutions, technical expertise, and unwavering customer support.
Manapharma is seeking a dedicated and detail-oriented Logistics Specialist to join our fast-paced, collaborative team. The ideal candidate will play a key role in ensuring operational excellence, seamless customer experiences and efficient order management throughout the entire process.
🌟 What You’ll Be Doing:
• Manage the complete order lifecycle, from receiving customer inquiries and processing orders to ensuring on time delivery and payment collection.
• Validate order information, including pricing, payment terms, Incoterms, shipping methods and timelines, ensuring customers receive accurate responses within 48 hours.
• Actively track and monitor samples and orders, providing customers with regular updates on order status and shipment progress from creating the request until delivery.
• Manage logistics-related complaints, audits by third parties, and export/import license processes by preparing necessary documentation to facilitate smooth delivery and transport operations.
• Monitor customer accounts for overdue invoices, ensuring timely payments and resolving issues related to account blocks with finance team.
• Collaborate with relevant stakeholders to address product-related non-conformities, technical inquiries, and other customer requests.
• Maintain and update follow-up sheets detailing sample and order statuses, while ensuring customer databases are accurate and up to date for account creation and management.
• Ensure compliance with all external regulations related to logistics and distribution.
• Contribute to continuous improvement initiatives to streamline order-to-delivery processes and enhance service quality.
✅ What You Bring:
• Strong organizational and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Familiarity with logistics processes, Incoterms, and customer service tools.
• Proficiency in maintaining detailed records and handling documentation.
• Ability to work effectively with cross-functional teams and manage multiple tasks simultaneously.
• Bachelor’s Degree in Pharmacy or Science is a plus
Ready to take your logistics career to the next level?
📩 Send your CV to Mayan@manapso.com
📝 Use the subject: Logistics Specialist