Quality Assurance Manager At Danone Egypt

Job Description:

Product Quality Performance on site:

Ensuring product Quality compliance within Danone Obour site according to Local Specifications, legal requirements, and Danone Global Quality & Food Safety Standards.
Follow up the implementation of Quality (ABC) online checks.
Setting targets for Product Quality compliance based on performance and Global KPIs.
Trend analysis of ABC results to ensure that the process and product are capable and that not out of trend results.
Monitoring the right-first-time KPI in the production to control the quality and reduce the loss.
Support project teams to perform risk assessments, raise quality & food safety-related risks during innovation/renovation/roll-out projects, follow up the action plans
Managing and implementing CBU quality procedures and providing training to relevant functions
Analysis of the machine breakdowns and rejection causes and taking actions to reduce them.
Leading task forces related to the improvement of the quality of products.
Leading the investigation of the deviations and consumer or customer complaints.
Monitoring the effectiveness of actions implemented related to quality.
Leading Cost of Non-Quality management, awareness, and communication of figures with Zone team.
Support Culture of Quality Program (iCare) to ensure a quality-first mindset for all Danoners.


Product quality performance in the market:

Plan Store Check program frequency and design through in-house/third-party agency management for a category.
Managing store check program implementation and ensuring compliance to pre-set plans.
Creation of relevant action plans arising from store check runs’ outcomes.


Consumer Voice Management:

Setting consumer complaints annual target according to company plan.
Responsible for managing Obour and COMAN product complaints starting from contacting consumers till giving feedback after investigation outcome from the manufacturing site
Responsible for tracking all consumer contacts received from different platforms (careline, social media, sales… etc..) and agreeing on relevant action plans to handle communications received.
Handling third-party careline ensuring training and qualification.
Handling Social media agencies ensuring training and qualification.
Cooperation and reporting to Zone team the consumer's voice updates in Egypt on a monthly basis.

Job Requirements:

BSc. Food Science – Biology – Chemistry or other related fields.

4-6 years of experience in Quality Assurance, Investigation management, and RCA in FMCG or Pharmaceutical industry

Excellent Leadership and Problem-solving skills

Excellent command of written and spoken English language

Full awareness of (Statistical Data Analysis, KPIs management, and complaints Management)

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