Open Vacancies At Gourmet Egypt
1-Social Media moderators
Responsibilities:
- Monitor and manage all Gourmet social media platforms and reply to all comments in appropriate and timely manner, to maintain a high responsiveness rate
- Work closely with customer service team to ensure synergy of information shared with customers
- Identify customer status, tailor replies accordingly and build a relationship/ bond to ensure customer satisfaction & connection
- Report social media trends/ news to marketing team to support advertising effectiveness
- Engage with customers and customize replied to aid in social media presence & take sale generation initiatives.
Qualifications:
- Bachelor's degree
- Social media knowledge
- Strong communication skills
- Problem solving abilities
- Perfect in both English & Arabic
Please send your updated CV to careers@gourmetegypt.com
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2-Cashier customer service assistant (female)
Duties and Responsibilities:
- Greet customers as they enter the store with a friendly and professional demeanor
- Provide a warm welcome and ensure customers feel valued and attended to
- Offer assistance and information about products, promotions, and services
- Direct customers to the appropriate departments or areas within the store
- Answer customer inquiries and provide accurate information about products, pricing, and availability
- Assist with resolving customer complaints or issues, escalating them as necessary
- Maintain a clean and organized entrance area, ensuring it is free from clutter and obstacles
- Monitor and manage the flow of traffic in and out of the store, ensuring a smooth and orderly process
- Collaborate with other team members to ensure a seamless customer experience
- Stay updated on product knowledge to provide accurate and up-to-date information to customers
- Handle cash transactions and operate a cash register or POS system as needed
- Assist with inventory management, such as restocking shelves or arranging displays
- Follow company policies and procedures to ensure compliance with safety and security guidelines
- Communicate effectively with customers, colleagues, and management
- Assist with any other duties as assigned by the supervisor or manager
Qualifications and Skills:
- High school diploma or equivalent
- Previous experience in customer service or retail is preferred
- Excellent communication and interpersonal skills
- Friendly and approachable demeanor
- Strong problem-solving abilities and ability to handle difficult situations with patience and professionalism
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling customer information and transactions
- Basic computer skills and familiarity with cash registers or POS systems
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
Please send your updated CV to careers@gourmetegypt.com