Information Technology Help Desk At Parkville

Responsibilities

Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
Installing and configuring Windows 11, 10, Antivirus, Office 365 and Outlook (Creating accounts, rules, maintaining and backups).
Graphics software (Photoshop, illustrator, AutoCAD ...)
Monitoring and maintaining computer systems and networks.
Ensure systems are kept up to date with patches and antivirus updates.
Monitor and check backups and backup routines to provide security of the data held.
Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
Follow up with ISP for Network connectivity for all our sites to ensure network availability on a 24/7 basis.
Responding in a timely manner to service issues and requests.
Follow up with employees to ensure the issue has been resolved.
Report, resolve, or escalate problems and issues using the central Helpdesk system according to IT SLA procedures.
Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.

Education

BS in computer science engineering or equivalent work experiences.
Technical Understanding, Process Improvement, Data Processing, Reporting Research Results, Networking Knowledge, Presenting Technical Information, Written Communication, Operating Systems, Reporting Skills, Documentation Skills.

Experience

Fresh Graduate (Preferred having experience at least 6 months in the same position).

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