Technical Service Representative at Xerox Egypt
Primary Responsibilities:
-Offer outstanding service to our clients.- Manage call resolve issues in accordance with customers Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
-Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
-Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
-Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
-Deliver customer training on assigned products to improve end user knowledge of equipment functionality.
Skills and Qualifications:
Electro-mechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
Job Requirements
Bachelor degree of Engineering (Mechatronics) from a reputable university.0-2 Years of working experience. Preferred experience in IT, service delivery projects and client interaction experience.
Strong communication and problem-solving skills.
Customer Service oriented with good interpersonal skills.
Good command of English.
Proficiency in basic computer applications.
Knowledge and experience in dealing with printing technology.
Role model in personal behavior and performance standards.
High technical level of handling hardware and software support