Call Center Representative At Allianz Egypt
Handle all walk in customers from all the distribution channels , issues payment, investment and tax letters requested by customers and assists them with the settlement of due premiums.
Support and finalize all the simple requests of life policies on the same day.
Provide any service for any customer's query, requests and complaints following process and agreed SLA.
Collect and receives notifications and follow procedures till finalization.
Issue P&C products as per agreed criteria’s and renew policies within authority limits.
Reply to all kind of complaints or requests if required.
Follow up on all client requests to guarantee prompt and regular feedback as required.
Qualifications:0-2 Years of experience.
Experience in customer service is an asset.