Contact Center Representatives At Seoudi Supermarket
If you are interested to kick start your career path and learn how to deliver the best customer experience, then here is your place!
Seoudi Supermarket is calling for Undergraduates (Temporary Contract - 6 Months) to be joining our E-Commerce team as a "Contact Center Representative - Admin Dashboard"
Responsibilities:
- Responds to customers activities through outbound voice calls, digital channels, and accurately reflect a positive image of SEOUDI Supermarket.- Provides accurate information about SEOUDI Supermarket products and services, processes customer order on computer systems with 100% accuracy.
- Provides personalized experience through identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, in addition to going extra mile.
- Seize opportunity to promote SEOUDI Supermarket products through up sell and cross selling when they arise.
- Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Ensures all SEOUDI Supermarket policies and procedures are executed in a positive manner.
Working Conditions:
- 6 working days, 1 day-off (Fixed).- Rotational Shifts, maximum ends by 2:00am.
- 9 working hours, including 1 hour break.
- Work location is between Sheikh Zayed and Masr Al Gadida, depends on the candidate address/location.
For Applying, please send your CVs to (Jobs@seoudisupermarket.com) - mentioning the job title in the subject.