Service Desk Support Associate - Discover Program At Vodafone Egypt
Posting Country: Egypt
Date Posted: 03-Nov-2021
Full Time / Part Time: Full Time
Contract Type: Fixed Term Contract
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Discover is a two-years development journey targeted at top talent recruited from universities. Discover will help students with high potential to develop themselves at _VOIS by providing them with the right platform and support to realize their potential. It is an accelerated career progression with focus on developing skills required to succeed in post programme roles. Discover is a rotational programme to develop breadth and depth across multiple areas in Global teams.
Role purpose & Key Accountabilities
- Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request - Management, Incident Management, Inventory
- Management, Service Level Management,
- Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.
Must have technical/professional experience
Graduated betwen 2019 - 2021
Background: Information technology & Computer Science & Data Analysts
Strong written and oral communications skills in English
Attention to detail
Agile methodologies background is a plus
Circuits and Technical Background
CCNP background is a plus
Power BI Knowledge
Excellent command of English language
High presentation skills
Stakeholder management ability