Digital Remote Specialist At Sanofi
KEY RESPONSIBILITIES AND TASKS:
Deliver SANOFI results by executing digital customer engagement plans and territory target :Plan & execute customer engagement journey for targeted population in collaboration with customer engagement lead / marketing.
Develop, plan & execute digital activities supporting relevant hybrid medical reps in relevant territories.
Responsible about performance indicators at relevant territories including sales/ MS%/ growth/ message recall/ other Omnichannel relevant KPIs “records of the progress.
Full coordination with all relevant sales force teams regarding POA, CPA, customer engagement journey & tactical plans alignment.
Support and Promote company’s products value and image:
Promote Sanofi portfolio to relevant HCPs utilizing digital omnichannel focusing on zoom detailing and other one to one promotional platform
Utilize available digital platforms & enrich customers experience & engagement.
Enhance medical/ product knowledge message delivery maximized at key targeted customers’ level.
Working in compliance with the code of conduct and relevant company policies and procedures. Maintaining discretion with company-confidential information
Differentiate value of SANOFI brands by understanding customer’s behavior, needs and submitting reports and utilizing digital tools as required by the company in a timely manner.
Develop Customer insight Strategy and planning:
Support customers engagement lead / marketing to develop relevant digital activation plans based on customer insights.
Communicate HCPs feedback, support in developing content materials suitable for digital engagement through continuous and structured recommendations
Facilitate & Sustain access of Sanofi Products
Expand targeted segment & reach through national e-consent and prospect future potential customer for the pure play model.
Drive customer operation excellence by segmentation analysis with clear persona definition to optimize content & targets digitally.
Takes initiative & leverages network, academics, digital or innovate ways outside of own area to create learning opportunities.
Job Requirements:
0-2 years’ experience in pharma industryUniversity degree Veterinary, Pharmaceutical Science or Medicine
Excellent command of English language.
Knowledge of digital technologies
Ability to deal and to utilize authorized promotional platforms
Market data analysis
Ability to plan calls on customer availability
Work flexibly based on customer needs
Excellent communication and interpersonal skills
Customer service skills” Negotiation Skills”- Self Control – Patience- Active listener – Business Knowledge”.
Strong time management skills.
Practical digital skills.
Competitive, Innovative, Decisive & Collaborative Mindset.
Analytical and Well Organized.
Customer Focused