القائمة الرئيسية

الصفحات

 Digital Remote Specialist At Sanofi

Digital Remote Specialist At Sanofi


JOB PURPOSE:

Responsible for creating proximity in a remote environment by engaging health care professionals (HCPs) to deliver and promote key messages about SANOFI’s products through digital interactions, online e-detailing systems and authorized platforms within Assigned customer base and establish leadership position level of Sanofi’s products within the market.
Implementing the company’s strategy, policies and demonstrating broaden Play to Win mindset within teams.


KEY RESPONSIBILITIES AND TASKS:

Deliver SANOFI results by executing digital customer engagement plans and territory target  :

Plan & execute customer engagement journey for targeted population in collaboration with customer engagement lead / marketing.
Develop, plan & execute digital activities supporting relevant hybrid medical reps in relevant territories.
Responsible about performance indicators at relevant territories including sales/ MS%/ growth/ message recall/ other Omnichannel relevant KPIs “records of the progress.
Full coordination with all relevant sales force teams regarding POA, CPA, customer engagement journey & tactical plans alignment.
Support and Promote company’s products value and image:

Promote Sanofi portfolio to relevant HCPs utilizing digital omnichannel focusing on zoom detailing and other one to one promotional platform
Utilize available digital platforms & enrich customers experience & engagement.
Enhance medical/ product knowledge message delivery maximized at key targeted customers’ level.
Working in compliance with the code of conduct and relevant company policies and procedures. Maintaining discretion with company-confidential information
Differentiate value of SANOFI brands by understanding customer’s behavior, needs and submitting reports and utilizing digital tools as required by the company in a timely manner. 
Develop Customer insight Strategy and planning:

Support customers engagement lead / marketing to develop relevant digital activation plans based on customer insights.
Communicate HCPs feedback, support in developing content materials suitable for digital engagement through continuous and structured recommendations
Facilitate & Sustain access of Sanofi Products

Expand targeted segment & reach through national e-consent and prospect future potential customer for the pure play model.
Drive customer operation excellence by segmentation analysis with clear persona definition to optimize content & targets digitally.
Takes initiative & leverages network, academics, digital or innovate ways outside of own area to create learning opportunities.


Key Performance Indicators:

# of contacts/ day
Targeted Omnichannel:
Zoom MI
RTEs
National digital initiatives follow up/ tracking
National e consented HCPs C/D “optional/ line”
Sales/ MS%/ Growth% “depends on business nature” at defined territories
Call quality: “call duration - detail aid usage - satisfaction survey”
Others

Perform other duties as assigned.
Respect of company’s values, code of ethics and social charter.
Respect of personal data protection charter.
Responsible for applying the HSE related requirements for the company in all related 
working procedures.


JOB-HOLDER ENTRY REQUIREMENTS:

Education:

University degree Veterinary, Pharmaceutical Science or Medicine
Related Experience:
1-2 years’ experience in pharma industry


Special Knowledge/Skills:

Excellent command of English language.
Knowledge of digital technologies
Ability to deal and to utilize authorized promotional platforms
Market data analysis
Ability to plan calls on customer availability
Work flexibly based on customer needs
Excellent communication and interpersonal skills
Customer service skills” Negotiation Skills”- Self Control - Patience
Active listener – Business Knowledge”.
Strong time management skills.
Practical digital skills.
Competitive, Innovative, Decisive & Collaborative Mindset.
Analytical and Well Organized.
Customer Focused
Play to Win Behaviors/ Cultural traits

Push to go beyond the level we have operated until now:
Constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment.
Put the interest of the organization ahead of own of those of his/her team: Consider both short and long term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level.
Act in the interest of our patients and customers: Actively engage with customers to know their current and future needs; brings an external perspective into decisions.
Take action and don’t wait to be told what to do: Take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward.
Role model our 4 values: teamwork, integrity, respect, courage

Apply Here

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