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Product Control Supervisor At Smiley’s food industry

Product Control Supervisor At Smiley’s food industry


Product Control Supervisor At Smiley’s food industry


 Smiley’s food industry in hiring #Product_Control_Supervisor in obour city..

Job Requirements

- Experience : 0 : 3 Years (Available for fresh graduates)

- Bachelor's degree (Veterinary medicine - Agriculture )

- Good English language (spoken & written)

- Excellent communication skills.

- Excellent communication, coordination, and negotiation skills.

- Relationship management skills and openness to feedback.

- Order fulfillment and customer service experience is required 

- Gender : male or female 

*Description

- Coordinate between customer services, factory production team and logistics team to ensure all customer orders have been fulfilled correctly, to the strictest hygiene standards and delivered to customers on time 

- Process and manage the fulfillment of Online Orders as well as Call Center Orders 

- Work closely with the delivery and logistics team to ensure all orders are delivered on time. Inform customers of any delays if required.

- Resolve customer complaints and escalate issues, if necessary. Respond to customer queries in a timely and accurate way, via phone, email or chat in English or Arabic depending on customer language preference. 

- Stock Management of all products and packaging to coordinate with purchasing and marketing teams

- Provide weekly and monthly analysis reports to management 

- Update our internal databases with information about technical issues and useful discussions with customers.

- Follow up on any complaints and make sure all of them are closed with corrective action 

- Gather customer feedback and share with our Marketing team

- Review and maintain quality and food safety of all products. 

- Carry out the necessary procedures in the case of defects products.

- Assist in the investigation of food safety complaints and ensure that corrective actions are taken.

- Contact with the top management about a new product development, improvement of an existing one or extension.

- Problem solving, and ability to collaborate across departments, and all levels of the organization.

- Continuously find ways to improve our processes, ways of working, capabilities.

If you are interested, send your CV to eman.sayed@smileysgroup.com mention the title in the subject.

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