, pub-2091334367487754, DIRECT, f08c47fec0942fa0 Product Control Supervisor At Smiley’s food industry

Product Control Supervisor At Smiley’s food industry

Product Control Supervisor At Smiley’s food industry

Product Control Supervisor At Smiley’s food industry

 Smiley’s food industry in hiring #Product_Control_Supervisor in obour city..

Job Requirements

- Experience : 0 : 3 Years (Available for fresh graduates)

- Bachelor's degree (Veterinary medicine - Agriculture )

- Good English language (spoken & written)

- Excellent communication skills.

- Excellent communication, coordination, and negotiation skills.

- Relationship management skills and openness to feedback.

- Order fulfillment and customer service experience is required 

- Gender : male or female 


- Coordinate between customer services, factory production team and logistics team to ensure all customer orders have been fulfilled correctly, to the strictest hygiene standards and delivered to customers on time 

- Process and manage the fulfillment of Online Orders as well as Call Center Orders 

- Work closely with the delivery and logistics team to ensure all orders are delivered on time. Inform customers of any delays if required.

- Resolve customer complaints and escalate issues, if necessary. Respond to customer queries in a timely and accurate way, via phone, email or chat in English or Arabic depending on customer language preference. 

- Stock Management of all products and packaging to coordinate with purchasing and marketing teams

- Provide weekly and monthly analysis reports to management 

- Update our internal databases with information about technical issues and useful discussions with customers.

- Follow up on any complaints and make sure all of them are closed with corrective action 

- Gather customer feedback and share with our Marketing team

- Review and maintain quality and food safety of all products. 

- Carry out the necessary procedures in the case of defects products.

- Assist in the investigation of food safety complaints and ensure that corrective actions are taken.

- Contact with the top management about a new product development, improvement of an existing one or extension.

- Problem solving, and ability to collaborate across departments, and all levels of the organization.

- Continuously find ways to improve our processes, ways of working, capabilities.

If you are interested, send your CV to mention the title in the subject.