القائمة الرئيسية

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 Technical Support Engineer At GB Auto

Technical Support Engineer At GB Auto


Cairo, Egypt

Job description

The Technical Support Engineer should support company's IT operations by maintaining & improving individual employee’s hardware, software, Network and IP telephone system to guarantee effective IT operations.




Support all employees by receiving, categories and disseminates calls.

Open, document and follow up cases originated from user/customer calls.

Support Network, telephone system and mobile phone push to mail issues.

Apply and document primitive customer support in both applications and infrastructure.

Handle, document and follow up different stages of issues, user incidents, equipment events and technical problems.

Generate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision making

Build, deploy, and manage desktops and laptops hardware and software.



Main Requirements:


University degree in computer science.


1-3 years of experience in the same field.


Good experience in PC hardware, MS Windows, and MS Office.


Good Command of English.



Seniority level

Mid-Senior level

Industry

Automotive

Employment type

Full-time

Job functions

Information Technology

Apply Here

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