Technical Support Engineer At GB Auto
Cairo, Egypt
Job description
The Technical Support Engineer should support company's IT operations by maintaining & improving individual employee’s hardware, software, Network and IP telephone system to guarantee effective IT operations.
Support all employees by receiving, categories and disseminates calls.
Open, document and follow up cases originated from user/customer calls.
Support Network, telephone system and mobile phone push to mail issues.
Apply and document primitive customer support in both applications and infrastructure.
Handle, document and follow up different stages of issues, user incidents, equipment events and technical problems.
Generate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision making
Build, deploy, and manage desktops and laptops hardware and software.
Main Requirements:
University degree in computer science.
1-3 years of experience in the same field.
Good experience in PC hardware, MS Windows, and MS Office.
Good Command of English.
Seniority level
Mid-Senior level
Industry
Automotive
Employment type
Full-time
Job functions
Information Technology