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Customer Service Officer - Center of Excellence – Egypt At Mashreq Bank

Customer Service Officer - Center of Excellence – Egypt At Mashreq Bank

Customer Service Officer - Center of Excellence – Egypt At Mashreq Bank


Cairo, Egypt

Job description
Job Purpose

To delight internal and external customers over the telephone

Key Result Areas

Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Handling escalation customer complaints
Managing priority customers segment calls.
Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…

Knowledge, Skills, and Experience

University Graduate (preferably with some finance / banking or math’s component).
Very customer focused
Excellent communication skills 'Arabic and English'
Strong listening skills.

Seniority level

Entry level

Industry

Banking Financial Services Retail
Employment type

Full-time
Job functions

Customer Service Marketing Finance

Apply Here

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