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 Technical Support Engineer At Swvl

Technical Support Engineer At Swvl


Cairo, EGFull-TimeEngineering

Job OpeningsTechnical Support Engineer

About Us


Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges that come our way. It started with an observation turning into a realization; too many cars on the streets, wasting our limited resources: time, space and money.


Our main goal is not just to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation and inspire change.


In 2 years Swvl started operating in 6 cities across 3 countries; Cairo & Alexandria in Egypt, Nairobi in Kenya, and Lahore, Karachi & Islamabad in Pakistan.


We are looking for an enthusiastic Technical Support Engineer to join our technical support team. You’ll be proactively testing for and eliminating issues in our systems, identifying root causes behind reported issues, and resolving customer facing issues.


Responsibilities and Duties:


Debugging reported issues in our systems

Building tools to identify and eliminate customer facing issues

Assist in root cause failure analysis

Communicate (in writing and verbally) with Users, Product Managers & Software Engineers to solve problems.


Qualifications:

BS in Computer Science or a related technical field or equivalent practical experience.

Software development experience in at least one programming language, such as Java, Javascript, Python, or Go

Excellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences

Plus Qualifications that’d be nice to have:

Understanding of REST and Web services.

Experience working with containers and container orchestration

Experience in Selenium

Experience in using chrome web development tools, postman and/or equivale

Apply Here

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