القائمة الرئيسية

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Senior Loyalty, Partnering & Activation Officer At Alexbank

 Senior Loyalty, Partnering & Activation Officer At Alexbank

Senior Loyalty, Partnering & Activation Officer At Alexbank


Job Duties:   


Act as our brand / loyalty guardian at partners stores nationwide. Will be responsible for the following:


- Manage our relationship with our partners across all (Retail, Fashion, Tourism and Grocery categories across all regions in Egypt).


- Identify potential partnerships with merchants in-line with ALEXBANK loyalty strategy and pillars.


-  Develop necessary Point of Sales Materials /branding initiatives to maximize our visibility at partners stores


-  Monitor and evaluate loyalty partner/agency roll out plans through mystery shopping visits and recommendation of improvements as needed.


· Deliver post campaign reports and provide strategic analysis on campaign performance (redemption rates, trends, penetration amongst key markets etc…)


· Troubleshoot customer redemption issues / complaints and provide swift resolution.


-Participate in the development of the customer Loyalty Experience and ensure application of best practice methodologies in line with ALEXBANK’s loyalty strategy.


   

Required Qualifications & Special Skills for the Job:


· Good communication skills.


· High analytical skills.


· Good presentation skills.


·Strong Negotiation skills.


· Ability to work under stress.


· Good with numbers and ability to create or work with matrices.


· Basic financial understanding is a must (basic P&L, ability to calculate marketing ROI and manage campaign investments vs. returns…).


· Mobility across all regions in Egypt

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