, pub-2091334367487754, DIRECT, f08c47fec0942fa0 Customer Support Representative At Uber

Customer Support Representative At Uber

 Customer Support Representative At Uber 

Customer Support Representative At Uber

What You'll Do

Manage a high volume caseload of IRT L1L2 and critical incident types

Provide thorough and detailed handover documentation of the initial information from the reporter so that the urgent investigations team can complete the investigation

Maintain excellent interpersonal skills and integrity while delivering outstanding customer service

Employ critical thinking and creative problem-solving skills to navigate high severity incident types

Learn and master multiple knowledge base and contact management systems

Adapt to day/evening/weekend rotas (incl. holidays)

What You'll Need

Experience in capturing information from reporters and summarizing the key facts

Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis

Proficient in English & Arabic

 Apply Here