Applications Support Engineer At Air Liquide | 0-2 years of Experience
Company presentation
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Air Liquide’s ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy.
Entity and activity description
As part of Air Liquide Group Air Liquide Egypt has the capacity to apply global resources and expertise to local market needs. Air Liquide is today working with many industries overall Egypt and creates high level of trust with the companies supplied by this local and global leader.
Missions and Responsibilities
Act as the 1st point of contact for the functional and technical support to end-users in all systems in scope
Manage the documentation and maintain the know-how in terms of using applications to support the business
Attend to meetings / Events and reviews between end-users and IS Team
Manage sub projects related to incidents and requests
Effectively Resolve and manage user issues and requests on the ticketing support system, follow up on delayed items and proper reporting
Competencies and Profile
Bachelor degree in Computer Science, Communication Engineering or similar field
0-2 years of experience in Application Technical Support and troubleshooting
Documentation of projects, required solutions architecture is a plus
Information system / ERP knowledge
Fluent English