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IT Service Delivery Specialist At ARIA Technologies, a Giza Systems subsidiary | 1-3 years of Experience

 IT Service Delivery Specialist At ARIA Technologies, a Giza Systems subsidiary | 1-3 years of Experience

IT Service Delivery Specialist At ARIA Technologies, a Giza Systems subsidiary | 1-3 years of Experience


Job Description

Responsible for 1st level IT supports according to corporate standard IT policies and procedures.
Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
Implement, maintain and adhere to corporate Information Security Policies
Perform account creation/update activities (Mail, AD, Voice, etc..)
Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
Ensure the implementation of desktop policies and controls.
Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
Share knowledge with team regarding resolution of unknown issues.
Understand and implement IT processes
Provide feedback contributing to process improvement/Revamp
Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.
Personal Skills
Good interpersonal skills
Good problem-solving techniques
Ownership and self-motivation
Technical Skills
• Operating systems (Windows 10/Windows Server)

• ITIL Foundation

• Basic Network Knowledge

• Microsoft desktop applications

• Basic hardware support

Education

Computer Engineering or relevant degree

Job Details

Job Location
Cairo, Egypt
Company Industry
Industrial Production
Company Type
Employer (Private Sector)
Job Role
Information Technology
Joining Date
2021-05-01
Employment Status
Full time
Employment Type
Employee
Manages Others
No
Number of Vacancies
1
Job Division
ARIA
IT
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 1 Max: 3
Residence Location
Egypt
Nationality
Egypt
Degree
Bachelor's degree
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