IT Service Delivery Specialist At ARIA Technologies, a Giza Systems subsidiary | 1-3 years of Experience
Job DescriptionResponsible for 1st level IT supports according to corporate standard IT policies and procedures.
Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
Implement, maintain and adhere to corporate Information Security Policies
Perform account creation/update activities (Mail, AD, Voice, etc..)
Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
Ensure the implementation of desktop policies and controls.
Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
Share knowledge with team regarding resolution of unknown issues.
Understand and implement IT processes
Provide feedback contributing to process improvement/Revamp
Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.
Good interpersonal skills
Good problem-solving techniques
Ownership and self-motivation
• Operating systems (Windows 10/Windows Server)
• ITIL Foundation
• Basic Network Knowledge
• Microsoft desktop applications
• Basic hardware support
EducationComputer Engineering or relevant degree
Job DetailsJob Location
Employer (Private Sector)
Number of Vacancies
Years of Experience
Min: 1 Max: 3