Help Desk Analyst At FlairsTech
Details
Required Experience 1 to 3 Years
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
Skills
Communication
customer service
Excellent English
Helpdesk
Requirements and responsibilities
Job Description: -
We are seeking a Help Desk Analyst to help users resolve issues or questions with proprietary software and related hardware. The analyst responds to user inquiries, assess problems and issues with equipment and applications, and helps resolve these issues. They also work closely with other colleagues to provide assistance on tasks that are outside the scope of their knowledge or expertise.
Help Desk analysts need to balance creative and technical problem-solving, customer service, and collaboration skills to ensure that clients can access and utilize the software and hardware they need to maintain safety.
Requirements: -
1-3 years of relevant experience.
Fluent English Speaker.
Flexible with rotational shifts.
CompTIA A+/ Microsoft IT Support a plus
Working knowledge of Microsoft Operating Systems including configuration and troubleshooting