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Fresh Graduate IT Service Desk Specialist At Evapharma

 Fresh Graduate IT Service Desk Specialist At Evapharma

Fresh Graduate IT Service Desk Specialist At Evapharma


Evapharma is hiring:

IT Service Desk Specialist

Job Description:
•Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
•Respond to queries on site or remotely.
•Respond to Ticketing System withing the defined SLA.
•Guide users through problem-solving process.
•Install, modify and troubleshoot technical issues.
•Resolve problems by running diagnostic programs.
•Install computer peripherals for users.
•Follow up with users to ensure issue has been resolved.
•Gain feedback from users about computer usage.
•Identify and escalate situations requiring urgent attention.

Job Requirements:
•Bachelor's degree of computer science or any relevant field (Fresh Graduates).
•Excellent command of both written and spoken English.
•Basic knowledge of different operation systems like linux and windows is a plus.
•Basic knowledge of Android and iOS Development is a plus.
•ITI graduate is preferable.
For applying please send your updated CV mentioning the job title in the subject to:
monica.fekry@EvaPharma.com

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