Customer Relationship Officer At Arab Bank
Cairo, Egypt
Responsibilities
Identify customer needs and fulfilling it with proper bank’s products or services.
Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
Promote & sell bank products/services to achieve the yearly set targets .
Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
Ensure that brochures are up to date and in place
Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
Adhere to Branch Operating Model .
Carry out any task requested by BM.
Qualifications
Minimum Bachelor degree in business administration or finance.
Minimum 1 year of experience in banking or insurance.
Minimum level 3 in English according to AB classification.
Full awareness of bank’s products, services, rules & regulations.
Strong orientation for sales and services
Excellent computer skills (Ms Office).
Solid communication and presentation skills.
Fluency in English.