Undergrads & graduates Customer Success Specialist At Aramex (0-2 years of Experience)
Location-El Giza , ,Egypt (EG)
Job Description:
Handle all GCS cases, follow up and close all requests.
Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
Manage and meet customer expectations
Respond to all customer's inquiries to improve their customer service experience.
Provide excellent customer service for customers as per Aramex CS standards
Facilitate the flow of information horizontally and vertically
Collaborate with the team to achieve the team objectives
Serve all customer's inquiries and provide full information and advice.
Close pending cases in a timely manner.
Achieve Aramex customer service KPIs Pass the customer service audits.
Support to solve the bad address shipments if needed
Implement Customer Service KPIs
Sustain high customer satisfactory service level
Follow up on domestic and express outstanding shipments for cash if needed
Ensure customer satisfaction to retain customer
Job Requirements
Customer Service Experience (0-2) years
Bachelor degree Holder (Logistics/ Supply chain Major Preferably) or Undergrads
Customer-oriented
Excellent Communication Skills
Problem Solver
English Language Fluency