, pub-2091334367487754, DIRECT, f08c47fec0942fa0 Supply chain & Customer Support Specialist At MSD

Supply chain & Customer Support Specialist At MSD

 Supply chain & Customer Support Specialist At MSD

Supply chain & Customer Support Specialist At MSD

Location New Cairo, Cairo, EgyptJob Type Full Time

Job Description

Our Supply Chain team ensures inventory is consistently available to meet customer demand. We coordinate all aspects of supply through supply planning, sourcing, making, inventory management, packaging and delivery. We partner across the Marketing, Finance and Manufacturing organizations to build a robust demand and supply plan and ensure we get products to the right customer, at the place, at the right time.

Job Description:

Demand Planning

Manage the monthly S&OP Local meeting where: Demand review, Historical sales, Logistical forecast Supply, Analytical Forecast for In-market sales, Supply crisis, Products aging, Regulatory variation and Replenishment plans are reviewed

Supply Planning

Develop To-Mkt plan considering the business updates discussed over the S&op, respecting to the supply lead-times keeping the targeted coverage required

Monitor monthly Stocks within the target inventory and ensure healthy Stocks levels

Sales Projections for quarter & follow with DF

Update the To-Mkt forecast and send to MMD on monthly basis

Manage the NPL and update the NPL tracking tool ( I-launch)  to ensure on time launches

Customer Service / Order mgmt.

Conduct a monthly review meeting with Importers and toll manufacturers to review supply plan, forecast, stocks and get the required firm orders

Follow up the shipments execution with the DMSCF ,  insuring its dispatch on the scheduled time and in full quantities

Closely monitor the supply of the cold chain items. Controlling its freight timing between DHL & the customer to avoid shipment destruction.

Update shipments tracker to keep track of all shipments since dispatch till delivery

Close follow up with the customers on the clearance process to resolve any documentation obstacles without delay impacting product availability

Work closely with RA & distribution teams to solve any issues impacting product availability & supply

Act as back-up for OTC activities (customer compensations, Sales accruals, true-ups ….etc)


Education: Bachelor's Degree (Supply chain, Business, Engineering, finance)

Minimum Relevant  Experience to perform the position: 1-3 years experience in supply chain field

Proficient spoken and written command of the English language

Strong leadership skills & communication Skills

Strong logical and analytical thinking

Problem solving Skills through innovation and creativity

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