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Senior Loyalty, Partnering & Activation Officer At ALEXBANK

 Senior Loyalty, Partnering & Activation Officer At ALEXBANK


Cairo, Egypt


Job Duties:   


Act as our brand / loyalty guardian at partners stores nationwide. Will be responsible for the following:


- Manage our relationship with our partners across all (Retail, Fashion, Tourism and Grocery categories across all regions in Egypt).


- Identify potential partnerships with merchants in-line with ALEXBANK loyalty strategy and pillars.


-  Develop necessary Point of Sales Materials /branding initiatives to maximize our visibility at partners stores


-  Monitor and evaluate loyalty partner/agency roll out plans through mystery shopping visits and recommendation of improvements as needed.


· Deliver post campaign reports and provide strategic analysis on campaign performance (redemption rates, trends, penetration amongst key markets etc…)


· Troubleshoot customer redemption issues / complaints and provide swift resolution.


-Participate in the development of the customer Loyalty Experience and ensure application of best practice methodologies in line with ALEXBANK’s loyalty strategy.


  

Required Qualifications & Special Skills for the Job:


· Good communication skills.

· High analytical skills.

· Good presentation skills.

·Strong Negotiation skills.

· Ability to work under stress.

· Good with numbers and ability to create or work with matrices.

· Basic financial understanding is a must (basic P&L, ability to calculate marketing ROI and manage campaign investments vs. returns…).

· Mobility across all regions in Egypt

Apply Here

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