Self Services Officer At Arab Bank

Cairo, Egypt

Roles:

Manage customer automation projects and migration to ATM channel
Upgrade different channel services to improve customer experience
Ensure efficient system performance and monitoring tools availability
Assists sales activities by facilitating leads generation through channels
Develop business requirements for new channels and services
Coordinate with different departments to finalize service requirements
Manage digital channel projects, Run user acceptance testing, and manage service deployment.
Maintain high systems availability..
Create a link with other departments to understand customer issues and feedback to implement corrective actions were needed.
Ensure adherence to bank policies/compliance/regulators/best practices
Perform analytics and MIS functions to improve the channels.
Implement efficient processes.
Manage systems incidents and ensure resolution in timely manner.

Qualifications:

University degree from a reputable university 
4+ years of experience in banking/IT industry with good technical back ground in ATM development
Fluent in English and Arabic
Excellent computer skills
Proven analytical skills
Solid understanding in ATM Systems and related systems
Excellent presentation skills, communications skills
Excellent time and task management skills
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