القائمة الرئيسية

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Client Care Specialist At GoodsMart (0-2 years of Experience)

 Client Care Specialist At GoodsMart (0-2 years of Experience)

Operations Specialist (Client Care team Specialists) At GoodsMart (0-2 years of Experience)


Job description

Job description

We are looking for an energetic Client Care Specialist, who will be interacting with Goodsmart clients by addressing their inquiries, and resolving complaints, generally providing a higher level of client support and retention.


Responsibilities:


• Interacts with clients via telephone, email, and online chat to provide support and information on our assigned services.


• Ensures that appropriate actions are taken to resolve clients’ problems and concerns.


• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.


• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.


• Performs other related duties as assigned.


Qualifications:


0-2 years of relevant experience


Excellent English (spoken and written)


Excellent communication skills


Problem solving skills


Fast learner


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