Fresh grads CRM System Specialist At Etisalat Egypt
Handle the MNP requests for VIP customers (CEO Referrals, CXO Referrals, Celebrates.etc )
Ensure high level of quality and accuracy in the daily work.
Reporting and analysis related to MNP requests
Enhance after selling service & provide total customer satisfaction.
Handle customers' inquiries and provide solutions to their problems.
Upsell Etisalat products and services
Handles and organizes all daily requests between related needed Channel and concerned internal parties to ensure smooth and effective workflow.
Act as a focal point of contact with other internal departments ( MNP team , Sales Team ,Fraud, Back Office, Consumer Collection...Etc) to secure planned work progress.
Increase Consumer customers' base and explore potential business opportunities in line with department's sales objectives.
Resolves and minimizes consumer customer's problems to improve sales performance and realize sales objectives.
Be involved in the bidding process
Creates a positive internal customer experience during internal customer journeys and touch points.
Takes responsibility—Accepts responsibility for outcomes of one's work; with focus on accurate high quality operations daily routine, processes and workflows.
Essential Qualifications and Experience • University Degree in retailed field.
• Fresh Grad or Minimum 1 - 2 years of Experience.
• Area of experience: Sales (in direct shops or service industry)
• Very Good in English (Reading, Writing & Oral)
• Very good computer skills.
• Good communications skills.
• Good selling & negotiation skills.
• Ability to work in a team. Desirable Desirable Qualifications and Experience
• Experience in handling customers complaints