, pub-2091334367487754, DIRECT, f08c47fec0942fa0 COS - Deal Making At Shell - operation and customer service Vacancy- Early Career Job

COS - Deal Making At Shell - operation and customer service Vacancy- Early Career Job

 COS - Deal Making At Shell - operation and customer service Vacancy- Early Career Job 

COS - Deal Making At Shell - operation and customer service Vacancy- Early Career Job

Cairo - New Cairo DS

Job Family Group:

Commercial and Retail

Worker Type:


Posting Start Date:

March 11, 2021

Business unit:


Experience Level: 

Early Careers

Job Description: 

Job Purpose: 

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle.  The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors.  The COS Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.  The COS Deal Management owns pricing and the contract set up, amendment and management process.  This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

Principal Accountabilities:

This role may focus on some or all the accountabilities below, depending on operational requirements.  Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail.  These activities cover all Customer levels including Key Accounts and Platinum Customers.

Contract Management:

Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book

Execute contract legal and fiscal requirements, working with local legal focals

Follow-up directly with customers on missing contract documentation

Ensure contracts are signed and stored in line with local country requirements

Review contract performance as part of SCM process

Own contract documentation archiving and termination of customer contracts

Support preparing for tender bids


Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)

Trouble Shooting:

Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution.  Work to uncover issue root cause of issues and implement sustainable fixes

Act as resolution owner of Customer complaints.  Feedback outcomes to COS Order to Cash colleagues who will communicate with customers

Master Data Set Up & Amend:

Maintain Sales Hierarchy, contract registers and banding adherence

Set up and amend Customer master data

Act as Resolution Owner for Master Data Disputes.  Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)

Process manual vouchers received from Retailers during offline card transactions

Product Lifecycle Data Management:  maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements

Data Integrity Management:

Maintain master data integrity.  Review DQS reports, correct any data errors and track performance against SLA

Touchless Setup:

Act as a touchless setup lead in system-to-system setup with new Customers.  Work with Customer IT teams to resolve issues and manage internal processes.

Education Requirement/Field of Study: Bachelor’s Degree

Job Knowledge, Skills & Experience:

Bachelor’s degree preferred (Business related major) or equivalent experience

Previous experience in Customer service or operations

Experience in Microsoft Office; GSAP/ H3 experience preferred

Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell

Understand Shell’s Play Book and customer value proposition

Able to demonstrate a continuous improvement mind-set

Demonstrated communication and relationship building skills

Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

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