Contact Center Advisor At Nestlé (0-2 years of experience)
Cairo, EG
Position Snapshot
Company: Nestlé Business Services Cairo
Department: Hire to Retire
Bachelor’s Degree Holder
Deadline to apply 28/03/2021
Position Summary
The Contact Center Advisor is responsible for supporting both Nestle employees and suppliers when it comes to all queries that relates to the services provided by our Nestlé Business Services center.
A day in the life of...
Provide direct support to all Nestle employees/ suppliers and guiding them in alignment with the company's guidlines and procedures
Support with the generation and publication of all relevant reports and analytics
Provide insights to manage risks, issues and escalations in a cost effective and timely manner
Ensure the continuous of dates for the Knowledge Base live documents as well as the Standerd Routine live documents.
What will make you successful
Bachelor’s Degree Holder
Minimum 0~2 years of experience in Employee/ Partner support
Fluent in English
Good Urdu is a plus
Strong Analytical Skills
Ability to work in a challenging environment
Can apply the Proactive Cooperation mindset on his/her daily tasks
Proficient use of Microsoft Office