القائمة الرئيسية

الصفحات

Application Support Engineer (_VOIS) At Vodafone Egypt | 0-3 years of Experience

 Application Support Engineer (_VOIS) At Vodafone Egypt | 0-3 years of Experience

Application Support Engineer (_VOIS) At Vodafone Egypt | 0-3 years of Experience






Posting Country:  Egypt

Date Posted:  22-April-2021

Full Time / Part Time:  Full Time

Contract Type:  Fixed Term Contract



Role purpose:  To operate and provide a second line support service to Enterprise service platform on the application level to meet the expected availability and performance


Key accountabilities and decision ownership: 

•    Technical Operation:

o    Manage the platform backend servers. 

o    Ensure to meet the systems availability for all the backend systems excluding planned outage.

o    Follow-up on the daily health checks and fix problems once they appear on a server.

o    Keep up to date with the new product versions and new releases.

o    Ensure to use the pre-production environment for testing activities before launching a new service.

o    Ensure to maintain the preproduction environment similar to the production platform. 

o    Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

o    Manage installing and upgrading software. This includes the deployment of new shipments


Core competencies, knowledge and experience:

•    Solid Linux/Unix Knowledge

•    Windows Administration background

•    ITIL Foundation v3 Certificate is a plus

•    Experience in Similar role i.e (Operation Handling)


Must have technical / professional qualifications: 

•    Bachelor of computer science / engineering   

•    0-3 years IT Support, system administration & Operation.

•    Strong Troubleshooting and problem solving skills 

•    Fluent English both oral and written is a must.

•    Ownership and commitment attitude 

•    Excellent analytical thinking skills 

•    Handling multi-tasks 

•    Ability to work under Pressure


Key performance indicators:

•    Ensure that All Services are SLA compliant

•    Ensure that all incidents are solved within the agreed SLA

•    Ensure to meet the systems availability for all the backend systems excluding planned outage.

Apply Here

reaction:

تعليقات