Admin Support Specialist At Johnson & Johnson

Summary Of The Job:
As part of the Egypt Admin Team, the Admin Support Specialist is responsible for the end to end processing of distributor claims and administrative tasks related to purchase order management, claim approval and settlement of such claims

Duties & Responsibilities

Create distributor purchase order requests in the system and own the maintenance of the purchase order until the order closure and payment to the distributor
Collaborate with Business Unit Finance (BUF) requester on purchase request details; foster team spirit via effective collaboration with Distributors across the Middle East Region, local Business contacts, Help Desk and regional support teams
Daily tasks include verification of received claims and follow up with Distributors for any correction, ensuring appropriate claim approval by Business stakeholders in accordance with approval matrix; follow up on payment queries for Distributor claims
Track and update distributor debit notes submitted via distributor SharePoint and pro-actively follow up on their status
Record goods/service receipt in the eMarketplace (SAP Ariba) system based on Business Requester confirmation (positive and negative Goods receipt) in accordance with regional & spend type approval matrix
Resolve any discrepancies in the request matching process (Mismatch, Request for Information) within target time (KPIs)
Closure of Purchase Orders within 90 days of “Need by Date” of purchase request
Ensure all purchase requests follow compliance protocols in accordance with Global, Admin Hub and Distributor SOP; ensure compliance with Corporate policies, procedures and internal controls
Reposting of DNs from Balance Sheet into correct P&L line & Department via Journal Entries Blackline
Provide feedback for Debit Note OPEX accrual based on open PO review and local Business stakeholder’s feedback
Support internal auditors with the execution of compliance activities and audit requests
Support continuous process improvement in order to simplify and standardize processes, support optimization efforts, propose claim process improvements and cross cluster harmonization related to Debit Notes flow
Develop strong connection with internal and external stakeholders to communicate and align Distributor debit note process standards and fulfill requirements
Demonstrate communication and leadership skills to support and assist other team members within Admin Team
Escalate any issues faced in the process with direct supervisor
Main performance measures (Performance Goals)

Timely payment for distributor claims within set payment terms
Timely follow up on debit note completeness with Distributor
Approval of debit notes – timely follow up with approvers based on approval matrix
Resolution of discrepancies in matching process (Mismatch)
Demonstrates Credo based leadership principles in all interactions with internal and external stakeholders
Ensure applicable company/healthcare, quality & BPRA compliance with all relevant country and EMEA requirements, company regulations, policies and procedures.

Qualifications

Experience Required
Education: Bachelor degree
Years of Experience: 3 years of experience in similar position or related accounting/finance/procurement experience
Experience in dealing with distributors / suppliers within country and across the region
Experience gained in a shared service center is an advantage
Strong analytical & numerical skills
Experience with Finance or Procurement systems preferred (Ariba, SAP)
Self motivated, enthusiastic
Location: Cairo, Egypt
Leadership Behaviors Required
LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.
Technical/Functional Skills Required
Fluent in English is a must – both written and spoken
Strong communication skills
Understanding of Accounts Payable process & ability to interpret financial information
Problem solving, query resolution ability to deal with complex tasks and queries
Accuracy and attention to details
Strong system skills (MS Office, Excel)
Able to demonstrate values consistent with J&J Credo

Primary Location
Egypt-Cairo-New Cairo-
Organization
Johnson & Johnson for Exp (7069)
Job Function
General Administration

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