Technical Support / Help Desk At MigrationIT | Outsourcing
Nasr City , Cairo
Job DescriptionUniversity degree in Software/Computer Engineering, Computer Sciences, or related field or previous experience in a technical support role.
1-2 years of experience working in an ITIL based environment.
Ability to communicate technical information, both verbal and written, to a wide range of end-users.
Microsoft Active Directory, DNS, DHCP background is a plus
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP, and VPN, including physical connection (cables, switches, Wi-Fi access points, routers) and logical/ software.
Experience with antivirus desktop security products, and common support tools and applications.
Personal skills:Customer Orientation
Strong interpersonal skills
Strong Communication skills
Patient and understanding
The investigation, problem-solving & diagnostic skills
Listening and Responding