Sales & Services Head At AL AHLI BANK OF KUWAIT -ABK Bank Vacancies
Date: Apr 27, 2021
Location: Heliopolis Branch (EGY18), Egypt
Company: AL AHLI BANK OF KUWAIT
Job Purpose
To manage relationships with customers through handling queries/requests and marketing/selling activities
Key Accountabilities
1. Sales Achieve sales targets for all bank’s products as per branch business objectives
2. Sales opportunities Maximize opportunities to sell additional products and services to the existing & potential Customers
3. Priority customers Maintain strong relationships with priority customers.
4. Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
5. Complaints Resolve issues and complaints from customers; escalate issue when outside authority
6. Custody 2nd Custodian of Cash area, along with required tasks, e.g. ATM refurbishment, cash reconciliation, etc
7. Customer transactions Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed
8. Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Education
Bachelor's Degree or Equivalent Certification/Experience
Experience
Minimum 6 years of experience in Customer Service
Competencies & Skills
Technical Expertise,
Leading People,
Developing Capabilities,
Managing Resources,