القائمة الرئيسية

الصفحات

Relationship Manager At Abu Dhabi Islamic Bank - Egypt

 Relationship Manager At Abu Dhabi Islamic Bank - Egypt


Job description

·        Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold  products  and acting as an advisor to mass affluent customers.

·        Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship

·        Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.

·        Focusing exclusively on priority banking clients (deposits /Assets).

·        Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers.

·        Visiting potential clients for liabilities / Assets products and preparing presentations for potential clients to present ADIB priority products to enhance sales.

·        Enhancing existing customer’s relationship and their needs to be reflected into each customer’s plan.

·        Achieving a monthly deposits/ Assets target in addition to an aggressive Upgrade target 

·        Responsible for the growth, product management, & profitability of ADIB Priority Proposition across the ADIB Bank Egypt .

·        Deliver world class customer service practices and ensure adherence to ADIB Service standards

·        Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.

·        Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling & covering all customers’ requests/ inquiries to deliver services excellency

·        Maintain sales performance statistics for management information usage.

·        Building the business, deepening relationships and effectively executing the sales process.

·        Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.

·        Maintain a superior customer service experience including pre-empting issues

·        and proactive servicing.

·        Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.

·        Follow up with others, departments, pipeline credit/ operations dept. on pending cases.

·        Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.

·        And any other assigned tasks.

Minimum Qualifications:

Minimum 6 years of customer service experience either in financial sector front line or real estate

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