, pub-2091334367487754, DIRECT, f08c47fec0942fa0 IN Support Senior Specialist At Etisalat Egypt -Etisalat Egypt Careers

IN Support Senior Specialist At Etisalat Egypt -Etisalat Egypt Careers

 IN Support Senior Specialist At Etisalat Egypt -Etisalat Egypt Careers

IN Support Senior Specialist At Etisalat Egypt -Etisalat Egypt Careers

Job Purpose:

Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure availability 99.999% of the vital systems.

Main Responsibilities:

Investigate escalations of critical and major alarms to facilitate taking the most appropriate actions according to the cases.

Conduct regular health checks to the Intelligent Network nodes to verify the data and take corrective actions whenever needed.

Handling incoming requests from concerned parties (e.g. problems of first lines, technical investigations and analysis, etc...) to ensure sufficient support and smooth operations.

Testing new packages and new tariffs implemented on the system to ensure proper deployment and service availability

Create and update reports and event tracking of the major issues to present to the management

Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge.

Open cases with Node vendors and follow up to ensure timely and accurate resolution.

Develop new and customized tools that support business requirements, in order to reduce the health checks processes timeframes and increase efficiency.

Qualifications Essential

 University Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering

 Minimum 1 to 4 years’ Experience.

Qualifications Desirable

Cooperative in a team work environment

 Flexible and responsive

 Working Under Pressure

Experience Essential

- Basic Knowledge about communications concepts (Transmission Signaling protocols specially SS7 protocol …etc )

- Basic knowledge about Intelligent Networks and Core Networks

- Basic Knowledge about Networks (IP networks GSM Networks .. )

- Basic Knowledge about Operating systems (UNIX LINUX …. )

- Basic knowledge about SQL fundamentals.

Experience Desirable

Good knowledge about Unix/Linux

Good knowledge about SQL.

Good knowledge about Shell scripting

Good knowledge about any other programing language like (perl java ...etc)

Experience Essential

Operating Systems Courses ( UNIX LINUX …etc )

Database Administrations ( Oracle TimesTen Sysbase ….etc)

Presentation Skills

Communication Skills

Certifications and licenses needed.

Unix Admin is plus 

SQL fundamentals is plus

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