Customer Service Executive- Payments Operation At HSBC Bank
Principal responsibilities
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Adherence to documented policies and procedures.
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
Targets on efficiency, quality and effectiveness.
Knowledge of Group compliance, Operational Risk.
Maintains HSBC internal control standards.
Awareness of all elements of Operational Risk associated with the role.
Completion of technical training that enhances system knowledge and proficiency
Regular attendance at learning sessions and team meetings
Adherence to clear desk and other internal policies
Timely completion of mandatory compliance, risk and regulatory learning modules
Requirements:
Strong command of English
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy