, pub-2091334367487754, DIRECT, f08c47fec0942fa0 Customer Service Executive- Payments Operation At HSBC Bank

Customer Service Executive- Payments Operation At HSBC Bank

 Customer Service Executive- Payments Operation At HSBC Bank     

Principal responsibilities

Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.

Adherence to documented policies and procedures.

Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.

Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.

Targets on efficiency, quality and effectiveness.

Knowledge of Group compliance, Operational Risk.

Maintains HSBC internal control standards.

Awareness of all elements of Operational Risk associated with the role.

 Completion of technical training that enhances system knowledge and proficiency

Regular attendance at learning sessions and team meetings

Adherence to clear desk and other internal policies

Timely completion of mandatory compliance, risk and regulatory learning modules


Strong command of English

Open to working flexible shifting schedules

Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

Takes pride in delivering what is promised in line with the customer and service expectations

Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

Ability to work in a high-volume, fast paced environment is required

Proficiency with personal computers and basic software packages and specialised applications

Excellent communication skills and is polite and friendly at all times

Displays patience and empathy

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