Branch Manager At AL AHLI BANK OF KUWAIT-Helwan Branch
Location: Helwan Branch (EGY19), Egypt
Job
Purpose
To lead a
branch operation and ensure
1)
Performance objectives are achieved
2) High
customer service levels are delivered and
3)
Risk/loss is minimized
4) Sales
Targets are achieved
Key Accountabilities
1. Branch management Propose plans and
activities for the branch which align with BND’s overall objectives
2. Sales Manage branch sales
activities and deliver branch sales in line with budget
3. Customer service Deliver excellent
customer service, manage customer service initiatives service and ensure high
levels of customer satisfaction.
4. Branch operations Manage branch
operations to ensure all operations and processing are in line with timeframes
and procedures, specifically monitor dormant, minors and deceased accounts as
well as high risk clients
5. Main Vault audits: random monthly
vault audit to ensure compliance and accuracy
6. Marketing Manage marketing and
sales campaigns and initiatives in coordination with Retail division
7. Premises Manage premises issues and
ensure refurbishment, security and maintenance issues are addressed
8. Quality of service and effective
communication Deliver timely services and effective communication with clients
all the time
Education
Bachelor's
Degree or Equivalent Certification/Experience
Experience
At least
10 years’ banking sector experience
Competencies & Skills
Technical
Expertise,
Leading
People,
Developing
Capabilities,
Managing
Resources,