Applications Support Specialist/Senior Specialist At Abu Dhabi Islamic Bank - Egypt

 Applications Support Specialist/Senior Specialist At Abu Dhabi Islamic Bank - Egypt


·     act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.

·     As a team member, this role will also handle, internal IT & business communications effectively.

·     This position requires response and issue resolution during nights and weekends as necessary to meet business needs.

·     Day to day issues support and align the business requirements

·     Act on incidents that service Desk is unable to do so independently.

·     Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.

·     Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.

·     Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT

·     Document, and track, case histories, issues, and actionable steps taken

·     Perform software research, testing, and recommendations when needed

·     Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards. 

·     Review of CRs issues to vendor side from the technical and system perspective and to validate included man/days.

And any other assigned tasks.

Minimum Qualifications:

· Computer science, computer engineering or BA

· 2-5+ years of experience in similar field.

· Have previous experience working on banking applications support role or a large scale banking system implementations and troubleshooting.

Job specific Skills:

·     Good understanding of .NET, Java applications and SW architecture.

·     fair knowledge of building system interfaces and systems integration

·     fair knowledge of Banking systems

·     fair understanding of business cycles

·     Enthusiastic and fast learner 

·     Ability to execute multiple projects and initiatives balancing department and organizational demands and resources.

·     Delivery of timely and accurate information for decision making.

·     Good presentation skills.

·     Highly organized and detail oriented.

·     Self-motivated and independent.

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