Applications Support Specialist/Senior Specialist At Abu Dhabi Islamic Bank - Egypt
Accountabilities:
· act on assigned tasks in SW projects assigned to him. This will include scoping, alternatives validation, testing and post-implementation validation.
· As a team member, this role will also handle, internal IT & business communications effectively.
· This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
· Day to day issues support and align the business requirements
· Act on incidents that service Desk is unable to do so independently.
· Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the E-channels systems. Follow up delivery of incident/ problem solutions.
· Testing/ verifying solutions provided by vendor side. Build/ upgrade known issues.
· Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT
· Document, and track, case histories, issues, and actionable steps taken
· Perform software research, testing, and recommendations when needed
· Handle system development of in house developed systems in line with bank agreed system architecture and development tools and following quality standards.
· Review of CRs issues to vendor side from the technical and system perspective and to validate included man/days.
And any other assigned tasks.
Minimum Qualifications:
· B.sc Computer science, computer engineering or BA
· 2-5+ years of experience in similar field.
· Have previous experience working on banking applications support role or a large scale banking system implementations and troubleshooting.
Job specific Skills:
· Good understanding of .NET, Java applications and SW architecture.
· fair knowledge of building system interfaces and systems integration
· fair knowledge of Banking systems
· fair understanding of business cycles
· Enthusiastic and fast learner
· Ability to execute multiple projects and initiatives balancing department and organizational demands and resources.
· Delivery of timely and accurate information for decision making.
· Good presentation skills.
· Highly organized and detail oriented.
· Self-motivated and independent.