IT Help Desk at PICO Modern Agriculture (0-1 Years of Experience)
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
About the Job
Provide hardware, software and all front-end technical support for internal users.
Troubleshoot and resolve hardware and software application
Respond to and resolve help desk via telephony, email, ticket portal emails
Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
Set up new desktops and laptops with necessary business applications.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
Testing new technology and organizing cables, passive network.
Job Requirements
Bachelor's degree in Computer Science, Communication Engineering