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Digital and Social Media Advisor - Rotational shifts At Nestlé 0-1 Years of Experience

  Digital and Social Media Advisor - Rotational shifts At Nestlé 0-1 Years of Experience

Nestlé



Cairo, EG

Position Snapshot

Company: Nestlé Business Services Cairo

Department: Digital and Social Media

Bachelor’s Degree Holder

Deadline to apply 15/04/2021

Position Summary

Support our markets in managing/ moderating their social media posts on Nestlé owned assets on different social media channles (Facebook, Twitter, ...). As well as handling consumer engagement received through different channels (telephone, Contact us forms, Emails).

A day in the life of...

Handling received engagement to Nestlé Middle East Consumer Care Center through various channels (Telephone, Emails, Contact us forms and Social contacts)

Listen and tag all posts or comments showing on the defined social media assets

Route or escalate posts or comments based on criteria to the relevant Experts

Answer to Consumer posts or comments according to pre-defined rules

Consolidate business metrics, improve Knowledge Base by suggesting Questions/Answer to the Experts

Handle online conversations received to brands different digital assets/platforms (FB, Twitter, YouTube, Instagram..etc.)

What will make you successful

Bachelor’s Degree holder

Have 0~1 years of experience

Fluent in English

Flexible with rotational shifts

Strong Communication skills

Strong Analytical Skills

Ability to work in a challenging environment

Apply Here

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