Customer Service Specialist At Mondelēz International-Supplychain Vacancy
Job Description
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
Manage the order fulfilment process, respecting the customer segment and channel mix
Balance supply constraints and delivery of service levels through cross-functional alignment
Use appropriate tools and processes such as availability checks and stock allocation rules
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft office applications
High-level of SAP competence
An FMCG/CPG company
A customer-facing role within customer service, logistics or sales
Experience in an order-to-cash environment
Experience in customer service, logistics and sales
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
More about this role
What you need to know about this position:
Good knowledge of the total supply chain/order-to-cash process
What extra ingredients you will bring: Good numerical, analytical and logical reasoning skills
Education / Certifications: An advanced degree in Business or Supply Chain management
Job specific requirements: 4+ years of Experience required / Multi-Country experience is a plus