القائمة الرئيسية

الصفحات

Customer Experience Agent At Maersk Egypt

 Customer Experience Agent At Maersk Egypt



We offer

• An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. You will focus on creating valuable relationships with our current and new customers.

• International experience working for the world ́s shipping leader, in a dynamic, global industry.

• Work with colleagues and clients across the world.

• A role with direct impact on our customer.

• A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.

• A role in the backbone of Maersk, a perfect place to learn all processes.

• A workplace with a learning environment –one of the Maersk values is “Our Employees”.

• Personal and professional development.

• Career development opportunities.

• High pace work environment, with a high diversity of daily tasks.

• A winning team, that is always looking for improvement.

Key responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner

• Identifying customers’ needs & clarify information

• Provide product and service information to customers.

• Routing inbound calls to the appropriate resources

• Seize opportunities to upsell products when they arise

• Ensure feedback from the customer to further improve the customer services.

• Build sustainable relationships and engage customers by taking the extra mile

• Provide customers information packages on products or services.

• Take full responsibility and end-to-end ownership of customer shipments.

• Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.

• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.

• Engage in constructive issue resolution. This includes dealing with escalations and complaints.

• Address root causes and seek continuous improvements.

• Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.

• Thinking out of the box and with focus on providing solutions.

• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.

• Actively work together with colleagues within and beyond functions and locations.

• Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.

• Display accountability for customer satisfaction, by owning and, managing customer facing activities.


We are looking for

• Strong phone and verbal communication skills along with active listening

• Customer focus and adaptability to different personality types

• Strong interpersonal and communication skills.

• Passion for Customer Service.

• Pro-active person with a service-oriented mindset.

• Dedicated, Decisive and result orientated with a can-do attitude.

• Likes to get it right the first time and can look ahead to avoid issues from happening.

• Able to work under pressure.

• Comfortable with working with multiple items at the same time whilst keeping quality in focus.

• Well organized, efficient and effective.

• An excellent team player.

• Good moral compass and ability to work by the Company’s values.

• Fluent in English and Arabic (written and oral).

• Excellent Written and Verbal skills with people at all levels across the organisation in English.

• Ability to handle stressful situation appropriately

• Knowledge of customer service practices and principles

Apply Here

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