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Technical Support/Help Desk at migrationit | IT Vacancies

Technical Support/Help Desk at migrationit | IT Vacancies 



Job Description

·         Serve as the first point of contact for end users seeking technical assistance over the phone or email

·         Perform remote troubleshooting through diagnostic techniques and pertinent questions

·         Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.

·         Determine the best solution based on the issue and details provided by end users

·         Walk the customer through the problem-solving process

·         Direct unresolved issues to the next level of support personnel

·         Provide accurate information on IT products or services

·         Record events and problems and their resolution in logs

·         Follow-up and update end user’s status and information

·         Pass on any feedback or suggestions by customers to the appropriate internal team

·         Identify and suggest possible improvements on procedures

·         Manage PC setup and deployment for new employees using standard hardware, images and software

·         Perform timely workstation hardware and software upgrades as required

·         Diagnosing and solving hardware/software faults

·         Managing and troubleshooting any end user equipment printers, scanner and VC


Requirements

·         BSc/BA in IT, Computer Science or relevant field or equivalent years of hands on experience

·         Years of experience at least 3 years

·         Above average knowledge of networking protocols, especially TCP/IP.

·         Proven experience as a help desk technician or other customer support role

·         Tech savvy with working knowledge of office automation products, databases and remote control

·         Good understanding of computer systems, mobile devices and other tech products

·         Ability to diagnose and resolve basic technical issues

·         Proficiency in English

·         Having a Certificate in

1.      CompTIA A+

2.      ITIL Foundation.

3.      Microsoft Certified Solutions Associate on Windows 10.

·         Excellent communication skills

·        End user-oriented and cool-tempered


Benefits

·        Medical Insurance

·        Social Insurance 



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