Technical Support/Help
Desk at
Job Description
· Serve as the first
point of contact for end users seeking technical assistance over the phone or
email
· Perform remote
troubleshooting through diagnostic techniques and pertinent questions
· Experience in
supporting end users on a corporate network; specifically support involving
Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage,
File/Print services, Directory Services, Etc. is preferred.
· Determine the best
solution based on the issue and details provided by end users
· Walk the customer
through the problem-solving process
· Direct unresolved
issues to the next level of support personnel
· Provide accurate
information on IT products or services
· Record events and
problems and their resolution in logs
· Follow-up and
update end user’s status and information
· Pass on any
feedback or suggestions by customers to the appropriate internal team
· Identify and
suggest possible improvements on procedures
· Manage PC setup
and deployment for new employees using standard hardware, images and software
· Perform timely
workstation hardware and software upgrades as required
· Diagnosing and
solving hardware/software faults
· Managing and troubleshooting any end user equipment printers, scanner and VC
Requirements
· BSc/BA in IT,
Computer Science or relevant field or equivalent years of hands on experience
· Years of
experience at least 3 years
· Above average
knowledge of networking protocols, especially TCP/IP.
· Proven experience
as a help desk technician or other customer support role
· Tech savvy with
working knowledge of office automation products, databases and remote control
· Good understanding
of computer systems, mobile devices and other tech products
· Ability to
diagnose and resolve basic technical issues
· Proficiency in
English
· Having a
Certificate in
1. CompTIA
A+
2. ITIL
Foundation.
3. Microsoft
Certified Solutions Associate on Windows 10.
· Excellent
communication skills
· End user-oriented and cool-tempered
Benefits
·
Medical Insurance
·
Social Insurance