Social Media Moderator at Mrsool (0-2 years of Experience)
About the Role
Responsible to engage personally via company platforms to enhance the overall image of the company through direct personal engagement with the customers. Assist with planning and execution of Social Media Campaigns, including content development.
Job Description:
-Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary
-Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
-Manage the banned user process, and track and remove previously banned users
Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
Produce reports on relevant moderation statistics, issues and outcomes
-Regularly feedback insights gained from community moderation into the Social Media team
-Monitor all industry and company information and news to anticipate potential issues.
Requirements:
Minimum Qualifications:
-Bachelor degree in Marketing or relevant field.
-Knowledge of online marketing channels.
Required personal qualities:
-Very Good communication, writing and negotiation skills.
-Good copywriting skills.
Required competences:
-Computer skills (Word, Excel, PowerPoint) preferred.
-Very Good English language.
-Ability to deliver creative text content.
-Minimum Experience: From 0-2 years of -Experience as Social Media Moderator.