Payroll and Benefits Administration Specialist- GBS (Cairo Hub) At Pepsico
Job Description
- Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
- Develop and update enrollee list (Life insurance, Medical insurance).
- Process quarterly invoices (Life insurance, Medical insurance).
- Coordinate executives’ medical cards issuing process.
- Finalize life insurance claims (death and disability cases) incoordination with finance and field teams.
- Process one time payments.
- Work with TR team on wellness campaigns activation and communication.
- Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.
- Execute end end medical insurance invoicing process.
- Coordinate and administer end to end medical approvals cycle between the medical insurance company and the company (in partnership with Total Rewards).
- Act as the the authorized person with mobile provider.
- Follow up on the enrollee list and ensure usage, resignations and hiring of employees are captured in the monthly payroll processing.
- Monitor usage and report mobile charges to create visibility of business unit’s expenditure.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture Service Level Agreements.
- Partner with team to execute plans to improve customer satisfaction with a focus on processes.
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
- Manage escalation and takes ownership for ultimate issue resolution.
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
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Qualifications/Requirements
- HR Shared Services process and Service Level Agreement management experience: 1-2 years
- Service management and ticket management system experience.
- Process management and continuous improvement with a focus on optimization and productivity.
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
- High level of accuracy and attention to details.