Junior Technical Support At FlairsTech-Cairo (non experienced Engineers required)
Details
Required Experience :0 year
Department :Customer Operations
Career Level :No Level
Position Location :Cairo
Skills
English
troubleshooting
Requirements and responsibilities
Responsibilities:
• Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
• Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
• Ensuring reviews are fully documented and actions are raised and fulfilled
• Being involved in changes to the service operation tools, processes, and working practices
Requirements:-
• Engineering Graduate.
• Excellent communication
• Fluent English
• IIS knowledge is a plus