القائمة الرئيسية

الصفحات

Head of ATM Product Development At ALAHLI BANK OF KUWAIT ABK bank وظائف البنك الاهلي الكويتي

 Head of ATM Product Development At ALAHLI BANK OF KUWAIT (ABK bank 

Head of ATM Product Development At ALAHLI BANK OF KUWAIT (ABK bank

Job Purpose

Manage & monitor the Bank's Automated Teller Machine (ATM) placement, services, profitability and effectiveness. Recommends & implement ATM Channel strategic roadmap to take advantage of business opportunities, technology, and ATM network enhancements.

 

Key Accountabilities

-Corporate Governance: Ensure all activities comply with corporate governance & regulatory/legal frameworks

-People Management: - Develop, supervise, motivate and coach people in line with succession & career planning requirements, - Implementing and tracking the core values and key performance indicators (KPIs) for the ATM channel.

-Planning: Develop, recommend & implement ATM Channel strategic roadmap to take advantage of business opportunities, technology, & ATM network enhancements.

-Vendor management: Analyze requirements for ATM operations, negotiate with vendors & set SLAs for cash operations

-ATM management/operations: -  Evaluate/monitor ATM performance/availability & initiate action depending on transaction speed & other relevant factors; Propose, manage & coordinate ATM placement (New installation, relocation & reinstallation);

-Quality Control: Measuring customer satisfaction by analyzing the complaints and taking remedial measures.

-Cash management: Ensure timely feeding/ dispensing & collecting cash to/from all ATM machines & that ATMs are attended within set time limits

-Limits: Liaise with RBD, contractors & service providers to ensure limits set are adequate & correct

-Security: Ensure all cash management activities comply with security guidelines & best practice

-Fraud & loss: Identify potential fraud & loss & ensure these are investigated & escalated

-Insurance: Manage insurance activities for the machine & the cash inside it.

-CBE compliance: Ensure compliance with CBE regulations, & reporting requirements.

Education

Bachelor's Degree or equivalent certification/experience

Experience

• At least 7 years of Experience of bank systems

• Experience in dealing with vendors

• Large scale operational experience

Knowledge

• ATM & Cash Management & Operations

• Knowledge of ATM technology

Competencies & Skills

Customer Centric,

Effective Communication,

Professional Ethics,

Result Focus,

Apply here

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