Field Service Engineer At GE Healthcare
Key Responsibilities:
Basic troubleshooting, installation, maintenance and service
repair needs on designated equipment in the Women health Interventional and
X-Ray Modality.
Completing Preventative Maintenance and Field Modification
Instructions.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such
as maintaining customer service logs and internal service records in a timely
manner.
Maintaining daily communications with customers to ensure
resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring
they are calibrated.
Meeting Health and Human Services, Environment Health and
Safety and/or other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance
with GE Healthcare policies.
Utilizing the escalation process to resolve customer service
delivery issues and conducting root cause analysis that will lead to effective
problem solving.
Identifies Sales opportunities and communicate to account
team. Assists in Account Sales visits.
Working as a member of the local team to provide efficient
service delivery to all accounts within assigned area.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality
Management System, Quality Management Policy, Quality Goals, and applicable
laws and regulations as they apply to this job type/position.
Complete all planned Quality and Compliance training within
the defined deadlines.
Identify and report any and all customer quality or
compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance
concerns immediately to the Quality Organization.
Ensure timely dispatch closure.
Ensure completion of all field modifications instructions
(FMI’s) within prescribed timeframe.
Participate in continuous improvement activities by
identifying and appropriately escalating process and product quality gaps,
providing solutions when possible.
Required Qualifications:
Qualified to Engineering Degree level or equivalent.
Technical analytical skills.
3-4 years Field Services experience.
Comprehensive knowledge of a specific modality or
multi-modalities. Proficiency in English.
Ability to work independently with minimum direction.
High work standards and quality.
Initiative and motivation.
Plans and organizes work effectively.
Excellent communication, listening and interpersonal skills.
Strong Customer skills; deals tactfully and effectively with differences of opinion.
This role will be based in the Delta Region.