, pub-2091334367487754, DIRECT, f08c47fec0942fa0 Coordinator Helpdesk At Talabat

Coordinator Helpdesk At Talabat

 Coordinator Helpdesk At Talabat 

Coordinator Helpdesk At Talabat

Job Description:

  -Performing remote troubleshooting through diagnostic techniques and pertinent questions

  -Determining the best solution based on the issue and details provided by customers

 -Walk the customer through the problem-solving process

  -Direct unresolved issues to the next level of support personnel

  -Provide accurate information on IT products or services

  -Record events and problems and their resolution in logs

  -Follow-up and update customer status and information

  -Pass on any feedback or suggestions by customers to the appropriate internal team

  -Identify and suggest possible improvements on procedures

Job Requirements:

  -Good understanding of computer systems, mobile devices and other tech products

 - Ability to diagnose and resolve basic technical issues

  -Proficiency in English

  -Excellent communication skills

  -Customer-oriented and cool-tempered

  -BSc/BA in IT, Computer Science or relevant field

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