القائمة الرئيسية

الصفحات

Control Tower Executive At Aramex (0-1 year of experience)

 Control Tower Executive At Aramex (0-1 year of experience) 

Control Tower Executive At Aramex (0-1 year of experience)

Job Description:

-Adhere to Customer Service Policies and Procedures to maximize the customer

-Manage daily customer complaints and ensure timely resolution.

-Manage the Global Case System and make sure all customer inquiries/requests are

logged into the system and resolved within the required service level agreement.

-Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.

-Monitor the changing needs of the service, liaising with customers and frontline, to

Identify areas for improvement and make recommendations for service improvement and implementing those improvements.

-Responsible for SRN creation & Follow up, follow up on cases/complaints.

-Manage shipment in and out movement through the warehouse management system and other systems if required.

-Preparing documents for in and out movement.

-Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.

-Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.

-Coordinate daily activity to track the location and movement of inventory. Provide reports to internal and external customers as required.

-Assist in obtaining necessary transportation permits for inbound and outbound shipments.

-Expedites all critical orders with local subcontract vendors.

-Works closely with providers to assure efficient and effective execution of defined processes and goods transportation

-Organizes and maintains hard copy and electronic documentation supporting order fulfillment .

-Re-routes freight as needed by the customer.

-Answers questions regarding sourcing from internal and external customers as needed,

Verifies inventory locations and availability for shipment against requirements specified in purchase orders.

Job Requirements

-Bachelor's degree in Industrial Engineering 

-Fluent English & Arabic Language

-Excellent Communication Skills

-Excellent Problem Solving Skills

-Eager to Learn

-Team Player

-Leadership

-0 - 1 years of experience

Apply here

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