Control Tower Executive At Aramex (0-1 year of experience)
Job Description:
-Adhere to Customer Service Policies and Procedures to maximize the customer
-Manage daily customer complaints and ensure timely resolution.
-Manage the Global Case System and make sure all customer inquiries/requests are
logged into the system and resolved within the required service level agreement.
-Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.
-Monitor the changing needs of the service, liaising with customers and frontline, to
Identify areas for improvement and make recommendations for service improvement and implementing those improvements.
-Responsible for SRN creation & Follow up, follow up on cases/complaints.
-Manage shipment in and out movement through the warehouse management system and other systems if required.
-Preparing documents for in and out movement.
-Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.
-Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
-Coordinate daily activity to track the location and movement of inventory. Provide reports to internal and external customers as required.
-Assist in obtaining necessary transportation permits for inbound and outbound shipments.
-Expedites all critical orders with local subcontract vendors.
-Works closely with providers to assure efficient and effective execution of defined processes and goods transportation
-Organizes and maintains hard copy and electronic documentation supporting order fulfillment .
-Re-routes freight as needed by the customer.
-Answers questions regarding sourcing from internal and external customers as needed,
Verifies inventory locations and availability for shipment against requirements specified in purchase orders.
Job Requirements
-Bachelor's degree in Industrial Engineering
-Fluent English & Arabic Language
-Excellent Communication Skills
-Excellent Problem Solving Skills
-Eager to Learn
-Team Player
-Leadership
-0 - 1 years of experience