Application Support Specialist At Emarat Misr Petroleum Products Cairo, Egypt
Job Details
Seniority Level: Entry level
Industry: Oil & Energy
Employment Type: Full-time
Job Functions: Information Technology
Job Responsibilities: -
- Installation,
configuration, administration, and tuning of application software products.
- Incident
Management; processing, troubleshooting, and resolving users’ requests and
problems.
- Supporting
users in initiating and executing all required functions of LS Central
including consulting Services.
- Support with
technical application infrastructure design and implementation.
- Monitor
application and respond to alerts.
- Identify areas
of improvement within the application environments to increase stability and
reduce administration efforts.
- Convert
requirements to functional specs and functional design documents .
- Designing and
developing user and strategic level reports.
- Work with users
and developers/programmers to correct recurring problems with software
- Providing
consultancy for modules: Accounts Payable/Receivable, Inventory, and Retail
Headquarter.
- Technical
support and developments related to AP,AR, Inventory, Finance, Integration,
Performance, and Security.
- Provides
training to users of new systems on any Dynamics 365 Business Central area in
all modules.
Job Requirements
-Bachelor’s degree preferable Computer science or
Engineering or equivalent.
-2-4 years of experience in deploying software applications
including implementation, support, and user training.
-Minimum one-year retail experience preferred.
-Excellent Knowledge in MS power BI
-Familiarity with help desk software.
-Understanding of common support metrics, available tools,
and typical industry standards for excellent support
-Strong troubleshooting, and multi-tasking skills.
-Working continuously on a task until completion (or
referral to third parties, if appropriate).
-Practical experience in knowing the database (Installation,
Configuration, and Administration ( Microsoft SQL Server))
-XML & JSON knowledge
-Fluent in English, spoken and written.
-Excellent problem-solving and communication skills
-Team working skills with a great attitude and work ethic.
-Excellent documentation skills.
-Network & hardware troubleshooting skills is a plus.