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Application Support Specialist At Emarat Misr Petroleum Products Cairo, Egypt

Application Support Specialist At Emarat Misr Petroleum Products Cairo, Egypt 

Application Support Specialist At Emarat Misr Petroleum Products Cairo, Egypt

Job Details

Seniority Level: Entry level

Industry: Oil & Energy

Employment Type: Full-time

Job Functions: Information Technology

Job Responsibilities: -

-       Installation, configuration, administration, and tuning of application software products.

-       Incident Management; processing, troubleshooting, and resolving users’ requests and problems.

-       Supporting users in initiating and executing all required functions of LS Central including consulting Services.

-       Support with technical application infrastructure design and implementation.

-       Monitor application and respond to alerts.

-       Identify areas of improvement within the application environments to increase stability and reduce administration efforts.

-       Convert requirements to functional specs and functional design documents .

-       Designing and developing user and strategic level reports.

-       Work with users and developers/programmers to correct recurring problems with software

-       Providing consultancy for modules: Accounts Payable/Receivable, Inventory, and Retail Headquarter.

-       Technical support and developments related to AP,AR, Inventory, Finance, Integration, Performance, and Security.

-       Provides training to users of new systems on any Dynamics 365 Business Central area in all modules.

Job Requirements

-Bachelor’s degree preferable Computer science or Engineering or equivalent.

-2-4 years of experience in deploying software applications including implementation, support, and user training.

-Minimum one-year retail experience preferred.

-Excellent Knowledge in MS power BI

-Familiarity with help desk software.

-Understanding of common support metrics, available tools, and typical industry standards for excellent support

-Strong troubleshooting, and multi-tasking skills.

-Working continuously on a task until completion (or referral to third parties, if appropriate).

-Practical experience in knowing the database (Installation, Configuration, and Administration ( Microsoft SQL Server))

-XML & JSON knowledge

-Fluent in English, spoken and written.

-Excellent problem-solving and communication skills

-Team working skills with a great attitude and work ethic.

-Excellent documentation skills.

-Network & hardware troubleshooting skills is a plus.

 

 Apply here

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